Senior Account Manager
Office
Nottingham (Head Office) & Working from Home
Posted 6 months ago
Summary of Position:
Managing the relationship with Logobrand clients at a senior and strategic level. Identifying and developing business opportunities with existing clients, and also working on new business opportunities. Responsible for maintaining existing budgets and delivering stretch target growth.
Primary Responsibilities
- Management & maximizing client’s budgets and consistent progress reporting
- Delivering incremental business and opportunities in existing clients
- Identifying and developing new business opportunities in prospect clients
- Compilation & communication of briefs & reporting requirements
- Engaging with operations to ensure field team is fit for purpose and territory coverage maintained
- Meeting & communicating with clients, presenting business updates
- Maintaining positive client relationships and contacts
- Managing projects team members and developing them within Logobrand
- Understanding, analyzing and reporting client data, highlighting key facts to the client
- Leading morning team meetings & leading by example with the commercial team
- Driving the strategic agenda for their clients
- Reporting key metrics at Management Meetings
- Keeping the BUD informed of client relationship status, activity and issues. Preparation of SLT reports
- Establishing and developing a network of contacts within clients
- Creating, developing and delivery Key Account Strategies for existing clients
- Ensuring clients activities /issues are delivered/dealt with in a timely& efficient manner
Secondary Responsibilities
- Proposing process & system enhancements to drive efficiency and a more cost-effective business
- Specific projects/management responsibilities as directed by the BUD
Personal Specification
| Essential | Desirable | |
| Qualifications & Training | – Educated to A level. Must have GCSE Maths at Grade C level or above. – Computer literate – Advanced knowledge of Microsoft suite of products, especially Excel and PowerPoint | |
| Experience | – Key Account management – Min 3 years – Financial planning and management. – FMCG or Retailer Experience with a Manufacturer, Retailer or Agency – Min 5 years – Proven track record in maintaining and developing client accounts/budgets | |
| Qualities and Attitude | – Well-organized, good team player, problem-solving approach. – Ability to work under pressure and meet deadlines – Proactive – Articulate – Passionate – Professionally presented | |
| Product Knowledge | – MS Excel – MS Powerpoint – MS Word |
Competencies
| Strong organisational skills | Problem-solving approach |
| Good interpersonal skills | Multi-tasker |
| Assertive | Customer service focus |
| Effective communicator, on phone, in writing and in person | Ability to prioritise |
| Data Analysis | Leadership skills |
| Presentation Skills | Report Writing |
Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post-holder will be expected to participate in this process and we would aim to reach agreement on any changes.
Job Features
| Job Category | Office |
| Job Title: | Senior Account Manager |
| Department/Location: | Office / Client / Home based |
| Reports to: | Business Unit Director |
| Staff Responsibilities: | Account Executive, Account Admin Support |
| Hours of work: | 39 hours per week between 8:30am to 5:30pm Monday to Thursday. 8:30am to 4.30pm Friday or 3.30pm during summer. |
